Refund and Returns Policy
Thank you for shopping at Futurix. We want you to be completely satisfied with your purchase.
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
3. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at: 766826865@qq.com